Frequently Asked Questions

A Faida Workforce AI employee is a purpose-built virtual team member configured for a specific role — sales, customer support, content, research, marketing analytics, finance, e-commerce and more. Each agent has a defined job description, access to the tools it needs, and works toward outcomes you set.

Agents run on your own Faida account. You can assign work, set priorities and tone, and hand everything off through one dashboard — no matter how many employees you add.

Yes — no AI is infallible. An AI agent can occasionally produce confident-sounding but incorrect information (this is often called a "hallucination"). We take this seriously and are transparent about it, because trust is the whole point of delegating work.

How we reduce and handle it:

• Grounded instructions & sources: agents are configured to pull from the specific knowledge, files and tools you give them, instead of guessing.
• Guided workflows: for high-accuracy tasks (numbers, dates, facts), agents follow structured steps and verify against your connected sources before replying.
• Permission to check: agents are set up to say "I couldn't verify this" rather than invent an answer, and to ask you when something is uncertain or sensitive.
• Human review by default: high-stakes outputs (finance, contracts, customer-facing claims) are flagged for your review before going out.
• Corrections you control: you can correct an agent, and we can adjust its role so it doesn't repeat the same error.

Bottom line: our agents are designed to be reliable assistants that improve with feedback — not infallible oracles. For anything where a mistake is costly, we build in a human check step by default.

For finance and accounting work, we configure agents to compute from your actual source data (your books, statements, tools) rather than from memory, and to flag anything that doesn't reconcile. Accuracy-sensitive outputs can be routed through a human review step before they're used.

You remain in control: budgets, payments and any irreversible action always require your approval. We treat your financial data as sensitive and never use it to train shared models.

Yes. Each agent is configured with your role, tone and guidelines, and you can refine its behavior over time. You can set style rules, disallowed topics, hand-off behavior, and approval requirements. As you give corrections, the employee's setup is updated so it stays consistent.

It gets sharper the longer it works for you

Your concierge learns as it works — your products, your tone, the questions your customers actually ask. That understanding accumulates month after month, so the service you have in month twelve is far sharper than the one you started with. It also means the intelligence lives in your account: starting again with someone else would mean starting from zero — no history, no trained voice, no memory of your customers. Staying is how it compounds.

Your plan's monthly AI usage allowance determines active work volume, and you can add multiple agents to build a full virtual team — a sales agent, a support agent, a content agent, a research assistant, and more, all in one dashboard. They can hand off work to each other so an inquiry moves from first contact to follow-up to close without you juggling it.

• Secure sign-in: your account is protected with strong password policies, and your portal uses modern, encrypted authentication.
• Encryption in transit: data is transferred over encrypted (HTTPS/TLS) connections.
• Least-privilege access: each agent only gets the permissions and tools it needs for its role — not everything.
• Isolated accounts: each client's team, files and data are kept separate from other clients.
• Human oversight: you control what agents can access, and sensitive actions require your approval.

We operate on secure, hardened infrastructure and treat security as an ongoing practice, not a one-time checkbox.

Agents can connect to your CRM, email, support desk, calendar, and other tools via secure, scoped integrations. You decide which tools each agent can use and what it may do within them. Integrations use secure connection methods with minimal permissions (read/act only where you allow), and you can revoke access at any time.

By default, no. High-impact actions — sending money, signing or finalizing, deleting data, sending external communications, making purchases — are designed to require your explicit approval first. You decide how much autonomy each agent has. Most teams keep irreversible actions firmly human-approved.

We follow standard responsible-disclosure and incident practices: vulnerabilities are taken seriously, patched, and impacted users are notified promptly where relevant. We keep our platform and infrastructure updated. If you ever discover a potential issue, we'd ask you to report it to us directly so we can act quickly.

Simple monthly plans: Starter $29.95, Growth $59.95 and Pro $99.95 — each with a monthly AI usage allowance, agents of your choice and integrations ($5 of AI usage + 1 agent + 1 integration / $10 of AI usage + 2 agents + 2 integrations / $20 of AI usage + 3 agents + 3 integrations).

Add the Website Concierge (AI chat, $49.95/mo — includes $5 of AI usage a month, about 40-50 conversations, with no per-chat billing — trained on your website and documents) or Human/AI Website Blogs ($79.95/mo — 3 professionally researched and human-edited blogs, one every 10 days). See the full breakdown on our Pricing page.

Intelligent reports, every week

Your plan includes an intelligent report at least once a week: what your concierge handled, what it escalated to a human, and clear suggestions on the next step. Weekly is the minimum — you can increase the frequency whenever you wish.

Your plan includes a monthly AI usage allowance in dollars — each task your AI employee performs uses a small part of it (for example, a customer reply, a research lookup, a short document). The allowance is included with your plan, and you can see your usage in your dashboard so there are no surprises.

Once your AI usage allowance is used up, you can load or top up more anytime so your team keeps working without interruption. You stay in full control of spend — you can top up only when you need to, and there's no surprise billing.

No. Unused allowance does not carry over. It is included each month with your plan, so it's best to use it within the month. You can always top up if you need more mid-month.

No hidden fees and no long-term lock-in. You pay a clear monthly plan plus any add-ons you choose — extra integrations at $6.95/mo or a dedicated Gmail agent at $4.95/mo. Every plan starts with a 7-day trial — $1 activation fee, cancel anytime. You can scale up, scale down, or cancel anytime — we believe in earning your business month by month.

You do. Your business data, customer information, files, and everything your AI employees produce on your behalf belong to you. We don't claim ownership of your content or your agents' work product.

No. Your data and conversations are not used to train models shared with other customers or published publicly. Your information stays within your own account and is used only to provide your service.

Data is protected with encryption in transit, access controls, and isolated storage per account. Access to your data is limited to what's needed to run your agents, and we apply least-privilege principles across the platform.

Yes. You can export your work product and, should you ever leave, request deletion of your data from the platform. You stay in control of your information before, during, and after your time with Faida Workforce.

We treat personal and sensitive data with extra care. Agents are configured to handle it appropriately and to avoid unnecessary collection. Where regulations apply (for example data-protection requirements), we support you in meeting your obligations and keeping personal data safe. For anything with special handling needs, let us know so we configure your team accordingly.

Fast. Start with a 7-day trial for a $1 activation fee on the Get Started page, pick a role for your first AI employee, give it the context and tools it needs, and it can begin working. Most teams are up and running with a first agent the same day.

• The role you want filled (e.g. sales, support, content, research).
• Access to any tools you want it to use (CRM, email, help desk, etc.).
• Guidelines: key facts, brand voice, and any do's / don'ts.
• Your approval preferences for sensitive actions.

We can help you configure the employee so it's productive from day one.

No. Everything is managed through a simple dashboard, and agents are set up in plain language — no coding or prompt engineering required. If you want support configuring a team, we're happy to help.

We support you through your account, with guidance on configuring agents, tuning their output, and getting the most from your team. Reach out through your dashboard or the contact options on the site and we'll help you get unstuck and keep moving.

Yes. You can upgrade, downgrade, or change your skills and integrations as your needs evolve, and you can cancel without long-term lock-in. You're in control of your team and your spend at all times.